Last updated: [Insert Date]

This Privacy Policy explains how [Your Candle Business Name] (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase. By using our website, you consent to the practices described in this Policy.

We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We collect personal information that you voluntarily provide when interacting with our website, including:

• Name
• Email address
• Phone number
• Billing and shipping address

• Payment method details (processed securely through third‑party payment gateways; we do not store full credit card numbers)

• Products purchased
• Order history
• Delivery details

Collected automatically through cookies and analytics tools:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site

• Account login details
• Wishlist items
• Customer service messages
• Product reviews or feedback

We use your information to:

• Process and fulfil orders
• Communicate order updates and customer support responses
• Improve website performance and user experience
• Personalise product recommendations
• Send marketing emails (only with your consent)
• Prevent fraud and maintain website security
• Comply with legal obligations

We use cookies and similar technologies to:

• Enable essential website functions
• Remember your preferences
• Analyse website traffic and performance
• Support targeted advertising (e.g., Google Ads, Meta Ads)

You can disable cookies in your browser settings, but some features may not function properly.

We do not sell your personal information.

We may share your information with trusted third parties for business purposes, including:

• Payment processors (e.g., PayPal, Stripe, Afterpay)
• Shipping carriers (e.g., Australia Post, couriers)
• Website hosting providers
• Email marketing platforms
• Analytics and advertising partners

These third parties are required to protect your information and use it only for the services they provide.

We take reasonable steps to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration

Security measures may include encryption, secure servers, firewalls, and restricted access.

However, no method of online transmission is completely secure, and we cannot guarantee absolute protection.

Some service providers may store or process data outside Australia. By using our website, you consent to the transfer of your information to these locations, where privacy laws may differ.

You may receive marketing emails if you:

• Opt in during checkout
• Subscribe to our newsletter
• Create an account

You can unsubscribe at any time by clicking the link in the email or contacting us directly.

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your account

To make a request, contact us using the details below.

We retain your information only as long as necessary for:

• Fulfilling orders
• Legal and tax obligations
• Resolving disputes
• Maintaining business records

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Our website is not intended for individuals under 18. We do not knowingly collect information from children.

We may update this Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website indicates acceptance of the revised Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

[Your Candle Business Name] Email: